CRM Vertex is a customer self-service portal for Microsoft Dynamics CRM. CRM Vertex extends the power of Microsoft Dynamics CRM by allowing customers to interact directly with their account data in a secure portal. Not only does this provide the self-service functionality customers expect but it does so in an extremely efficient way that saves you time and money. Let customers submit support requests, search the knowledgebase, interact with other customers, reprint an invoice, or update their own information. CRM Vertex Portals for Microsoft Dynamics CRM will help increase your customer engagement and your organizations efficiency. Customer satisfaction is a result of the experiences a customer has a with product or service as well as how the company delivers relative to the customers’ expectations. Over the last decade those expectations have greatly changed. According to a recent study, 67% of consumers use web self-service to find answers to questions! Does your company provide a solid self-service tool for customers to answer their own questions and find valuable information? If not, you may not be meeting the expectations of a large percentage of your customers. Another interesting result of the same study stated that 86% of customers are willing to pay more for a better customer experience. Put those two simple statistics together and the importance of providing a strong, online, self-service tool to your customers becomes clear. We have the answer!
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